Privacy Policy

Last updated: February 2026

Welcome to Wright@Home. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Wright@Home is a trading name of Neil Wright Associates Limited. In this privacy policy, references to “we”, “us” or “our” mean Wright@Home and Neil Wright Associates Limited.

We trade from:
15a Main Street, High Bentham, Lancaster, LA2 7LG.

Registered office:
Neil Wright Associates Limited, Market Place, Settle, North Yorkshire, BD24 9EJ.

Company number: 05678975
VAT number: GB557031650

If you have any questions, contact us:

Email: hello@wrightathome.uk
Phone: 01524237930

2. What Personal Data We Collect

Information you provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe — we do not store card details)

Information collected automatically

  • IP address
  • Browser and device information
  • Pages visited and time spent
  • Cookies and tracking technologies

3. How We Use Your Data

  • Process and deliver your orders
  • Contact you about your account or purchase
  • Improve website performance and customer experience
  • Prevent fraud and ensure security
  • Send marketing emails (only if you opt in)
  • Meet legal requirements

4. Legal Basis for Processing

  • Contract – fulfilling orders
  • Consent – marketing and optional cookies
  • Legitimate interests – improving and securing our services
  • Legal obligation – tax and regulatory requirements

5. How We Share Your Data

We do not sell your personal information. We may share data with trusted third parties:

  • Payment processors (Stripe, PayPal)
  • Delivery and courier services
  • Hosting and IT providers
  • Email marketing services (if opted in)
  • Analytics providers

6. Cookies

We use cookies to:

  • Enable essential website functions
  • Improve performance and analytics
  • Save preferences
  • Support marketing (with consent)

7. How Long We Keep Your Data

  • Order and invoice data: 6 years
  • Account information: until deleted
  • Marketing data: until unsubscribed
  • Cookies: varies depending on type

8. Your Rights

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights:

Email: hello@wrightathome.uk
Phone: 01524237930
Address: 15a Main Street, High Bentham, Lancaster, LA2 7LG

9. Data Security

  • Encrypted payment processing
  • Secure servers
  • Access controls
  • Threat monitoring

10. International Transfers

When data is transferred outside the UK, we use approved safeguards such as:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)

11. External Links

Our website may include links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy. The latest version will always show the updated date.

13. Contact Us

Email: hello@wrightathome.uk
Phone: 01524237930
Address: 15a Main Street, High Bentham, Lancaster, LA2 7LG