TERMS & CONDITIONS

Last updated February 2026

AGREEMENT TO OUR LEGAL TERMS

These Legal Terms create a legally binding agreement between you (personally or on behalf of an entity) and Neil Wright Associates Ltd, regarding your access to, and use of, our website (“Site” or “Services”). You agree that by accessing the Site, you have read, understood, and agreed to comply with, and be bound by, all these Legal Terms. IF YOU DO NOT AGREE WITH SOME OR ALL OF THESE LEGAL TERMS, THEN YOU ARE PROHIBITED FROM USING THE WEBSITE AND MUST DISCONTINUE USE OF THE SERVICES IMMEDIATELY.

1. ABOUT US

Wright@Home is a trading name of Neil Wright Associates Limited. In these Terms & Conditions references to “we”, “us” or “our” mean Wright@Home and Neil Wright Associates Limited.

We trade from 15a Main Street, High Bentham, Lancaster, LA2 7LG.
Registered office: Neil Wright Associates Limited, Market Place, Settle, North Yorkshire, BD24 9EJ.

Company number: 05678975
VAT number: GB557031650

Wright@Home is a UK‑based business selling homeware items, artwork and gifts.

Contact us:
Email: hello@wrightathome.uk
Phone: 01524237930

 

2. USE OF OUR WEBSITE

The information provided on the Site is not intended for use in jurisdictions where such distribution or use would be unlawful. Users accessing the Services from outside the UK do so at their own risk and are responsible for local compliance.

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian.
  • You will use the website lawfully and not for fraudulent purposes.
  • You will not introduce viruses or attempt unauthorised access.
  • We may suspend or withdraw access at any time without notice.

 

3. PRODUCTS

We make every effort to display product colours, features, and details accurately; however, we cannot guarantee total accuracy and displays may vary. All products are subject to availability.

We reserve the right to discontinue or modify products at any time. Prices are subject to change.

Packaging may occasionally differ from images shown.

 

4. PRICES

All prices are shown in GBP (£) and include VAT unless stated otherwise.

Delivery costs are shown separately at checkout.

Price changes do not affect already‑placed orders.

 

5. ORDERING

When placing an order, you make an offer to purchase products from us.

You will receive an order confirmation email, but acceptance occurs only when we dispatch your order.

We may refuse or cancel an order and will contact you and refund any payments made.

 

6. PAYMENT

We accept payment by debit/credit card (American Express not currently supported).

Payment for the products and all applicable delivery charges must be received in full before goods are dispatched.

 

7. DELIVERY

Delivery times are estimated, not guaranteed.

We are not responsible for delays beyond our control.

 

8. RETURNS, REFUNDS & EXCHANGES

You have 30 days from the receiving your order, to return or exchange an item.

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition
  • In its original packaging, where possible
  • Accompanied by proof of purchase (order confirmation or receipt)

Unless faulty, we cannot accept returns or exchanges on:

  • Items that have been used, damaged, or altered after delivery
  • Personalised or made-to-order items
  • Gift Vouchers

For more information, view our Refunds & Exchanges Policy.

 

9. FAULTY OR INCORRECT ITEMS

If an item is faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Please contact us as soon as possible with details of the issue at hello@wrightathome.uk  or 01524237930.

10. LIABILITY

We do not exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

We are not liable for indirect or consequential losses.

 

11. INTELLECTUAL PROPERTY

All content on this website, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the Marks), is owned by or licensed to us and may not be used without our permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hello@wrightathome.uk. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

 

12. PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory, without written permission from us
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content, or enforce limitations on the use of the Services and/or the Content contained therein.
  • Degrade, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorised framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services, or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as spyware or passive collection mechanisms’ or ‘pcms’).
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble or reverse engineer any of the software comprising or, in any way, making up a part of the Services
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper or offline reader that accesses the Services or use or launch any unauthorised script or other software
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.

 

13. PRIVACY

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect and use your information. Please view our Privacy Policy for more details.

 

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

 

15. CHANGES TO THESE TERMS & CONDITIONS

We reserve the right to occasionally make amendments or modifications to these Legal Terms, at our discretion. We will alert you of such changes by updating the ‘Last updated’ date of these Legal Terms. It is your responsibility to occasionally review these Legal Terms to stay informed of updates. Continued use of the Services after the revised date of the Legal Terms, means you have accepted the modified Terms.

The version in force at the time of your order will apply.

 

 16. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Email – hello@wrightathome.uk

Phone – 01524237930

Address – 15a Main Street, High Bentham, Lancaster, LA2 7LG